We gathered several stories from the internal and external
stakeholders.
As the lead cook or head chef, I want a system with clear a concise
orders so I know what to make without having to waste time finding the cashier or
waitress to confirm of what was written down. The lead cook, Lettie finds it a
hassle and time consuming to ask the cashier or waitress what was written in
the first place. The cooks agree that a well thought out plan of communication
is needed.
As a Cashier, I want a system that can calculate the total
due instantly, so I don’t have to waste time calculating the correct amount for
an order. Jamie and other Cashiers stress levels rise very quickly because they
have to constantly calculate the total and change for all the orders with a regular
calculator. If the cashier makes a mistake the customer may get upset or the
cashier's cash may come up short. The Cashier pleas that they need a system to
help them keep better track of sales.
As the owner, I want a system that can help organize all the
documents of the business, so that they can used the well-organized files to
make it easier to find the documentation needed to make a critical decision. Gabriela
the owner is frustrated from the disorganization that consumes all of the
documentations that is needed to keep the restaurant functioning. Important
aspect of the business is sometimes lost which result in money being lost.
Inventory can be lost and employees can be missing hours of pay. The owner begs
for a better system that could help them document properly.
As a loyal Customer I want a system that is precise and can
help the business get me out of there faster so I can get back to work on time.
Some of the most loyal customers of Gabriela’s are there 1st thing
in the morning ordering their food to go. These external Stake holders, (the
customers) complain that the bill they receive for their meal is all based on
trust that the cashier did the job perfectly. The customer would much rather
see their order and the price, rather than take the cashiers word for it.
As an inventory supplier to Gabriela’s, I want a system that
can help the management keep an inventory log so that I don’t have to guess or
wait on the next shipment order. The 3rd party businesses that supply our
clients business with supplies would appreciate that the owner’s documentation
is cleaned up so that the arrangement of restocking inventory isn't such a
hassle.
These are our stakeholders concerns and we will use our
scope of support to give the best advice the company of what to do and how to
take action.
